Returns
BMXGuru.com will accept returns up to 30 days from the date received. Merchandise must be in new condition with original packaging - unused and uninstalled.
- If item packaging is missing, damaged or lost, a 50% re-stocking fee will be charged.
- Some large items such as wheels, bikes, frames, and/or free shipping orders are subject to a 10% restocking fee. Returned items must be new and unassembled in any way.
- Used, installed, or damaged items will not be refunded. Buyer will be responsible for any shipping charges to have it returned to them.
- We are not responsible for items to match the shade of color or finish that you want. Colors vary. Buyer will be responsible for any shipping charges to have items returned to us.
- Custom items such as spokes and custom wheels are not returnable.
- We sell quality bicycle parts, not museum pieces. We make every effort to make sure that you recieve a nice item, but, due to manufacturing and handling, it is imposible for things to be "pristine", "mint", "show quality" or whatever other word is used to describe items that are only going to be looked at and not ridden. Buyer will be responsible for any shipping charges to have items returned to us.
Returned merchandise must be accompanied by original sales receipt or order confirmation. The buyer is responsible for paying all shipping charges. Refused orders or orders marked "return to sender" will have the shipping charge deducted from the return amount.
Shipping charges are not refunded for returned items. Funds will be credited to the original purchasing account.
You can start your return by using the shipper of your choice. Customer is responsible for shipping costs. Please include your invoice or order confirmation inside of the package and notate the reason for return.
Address package(s) to:
C&W Cycle / bmxguru.com
Returns Dept.
702 North St.
Morenci, MI 49256
Please re-pack items carefully with padding and sturdy packaging. We are not responsible for returns lost/damaged in transit. Also, we recommend using a trackable shipping service and/or purchasing shipping insurance.
If you received an item in error, please contact us at info@bmxguru.com or 517-458-6302 for further instructions on how to return this item.
Defective or broken products must be returned to the manufacturer for warranty claims. For manufacturer contact information, please email info@bmxguru.com or call 517-458-6302. Products are not warranted against improper installation or use. Normal or abnormal wear and tear is not considered a manufacturers defect.
BMX Guru recommends that all parts be installed by a qualified bicycle mechanic--not a gorilla with a pipe wrench.